Returns & exchanges

Validity for exchanges & returns

Sometimes the product is not what you've expected. Therefore, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, meaning it should be unworn or unused, with tags, and in its original packaging. Additionally, the item must be accompanied by proof of purchase.

To start a return, you can contact us at contact@shmigolpets.com. If your return is accepted, we’ll provide your instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at contact@shmigolpets.com.

Additional non-returnable items:

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@shmigolpets.com.

Late or missing refunds:

Should you not receive your refund within 15 days, we advise you first to reach out to your credit card company, as there may be a delay before the refund is formally reflected on your statement. Subsequently, please consult with your bank, as the posting of refunds often involves processing time. If, after following these steps, the refund is still not visible, please do not hesitate to contact us directly at contact@shmigolpets.com for further assistance.

Shipping:

In the event that you receive a faulty or damaged product, please notify us at contact@shmigolpets.com within 14 days of receipt. Upon opting for a return or exchange, we will provide you with the appropriate address to which the defective product should be sent back. Please be aware that depending on the situation, you may bear the shipping costs for returning the item, which are non-refundable. Should you be entitled to a refund, please note that the cost of return shipping will be deducted from the total refund amount.

The delivery time for your exchanged product may vary depending on your geographic location. For items valued over $50, we strongly recommend utilizing a trackable shipping service or purchasing shipping insurance, as we cannot assure that we will receive your returned item. Your understanding and cooperation are greatly appreciated as we strive to ensure your satisfaction.