Frequently asked questions

Do you ship to My country?

Currently, our services are available exclusively within Australia, USA, UK, Canada and New Zealand.

How Long Until I receive my order?

Our current shipping framework ensures delivery within 10-20 business days for Australia, USA and UK. For Canada and New Zealand, the estimated delivery time is between 20-30 business days. See our Shipping Policy page for more information.

What Payment Methods Can I use?

We offer a variety of payment methods to ensure a convenient and secure purchase experience. Currently, you can complete your transaction using:

1. Credit/Debit Cards: We accept Visa, MasterCard and American Express.

2. PayPal: Use your PayPal account for an easy checkout.

3. Apple Pay/Google Pay: Checkout using your smartphone's wallet app for a quick and secure payment.

I Would Like to Cancel/Change My Order. Is it Possible?

At Shmigol, we aim to provide the most flexible service within our operational constraints. Your order can only be cancelled or changed prior to the fulfilment stage (before it is prepared, packaged and shipped). Thus, it is crucial that if you decide to cancel or alter your order, you must contact us as soon as possible at contact@shmigolpets.com. Please note that even if the order has not reached the fulfilment stage, it's cancelation cannot be guaranteed. For more details, please refer to our Returns and Refunds page.

Does my Order have a tracking number?

Upon receiving shipment confirmation, you will be provided with a tracking number so you can keep an eye on your delivery.

I have received my shipping confirmation. How Do I Track My Package?

You shipping confirmation will contain your tracking identification number. Simply go to our 'Tracking' section and insert your tracking number to keep an eye on your package!

I Have a question about my order...

If you have any questions concerning your order, do not hesitate to contact us at contact@shmigolpets.com and we will assist you as soon as possible.

Still Got A Question? Reach Out To Us!